Refund policy

Return & Refund Policy

At Jovani America, your satisfaction matters to us. This policy explains how returns and refunds work for orders placed through javoniamerica.com.

Return Window

You have 30 days from the date you receive your order to request a return.

Condition of Returns

We do not have any items excluded from returns — all products purchased from us are eligible.

Return Shipping Costs

We cover the cost of return shipping. You will not be charged to send an item back to us.

How to Start a Return

To begin a return, email us at javoniamericasupport@gmail.com with your order number and the item(s) you'd like to return. We'll send you instructions and, where needed, a prepaid return label.

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges

If you'd prefer a different size, color, or item instead of a refund, let us know when you contact us and we'll do our best to accommodate an exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us at jettwalls22@gmail.com within 30 days of delivery so we can make it right at no cost to you.

Contact Us

Jovani America Email: javoniamericasupport@gmail.com Website: www.javoniamerica.com